StubHub is proud to work with world-class partners - including teams, artists, and venues - to help them connect with their fans, grow their business, and give our customers an amazing event-going experience. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHub was a brand I knew and loved. 3 if you sold tickets already and have an issue. Contacting StubHub While StubHub does not offer live chat, they do have a phone Copyright 2021 by Sukhinder Singh Cassidy. I recruited a number of new leaders whose capabilities and principles were strongly aligned and who were equally energized by what we could build together. I would have a full mandate to lead the company operationally, to further shape its culture, and to frame its strategies within the context of its parent company, eBay, which had owned StubHub for close to a decade. As a small thank you, wed like to offer you a $30 gift card (valid at GoNift.com). You should not rely on any forward-looking statements. The corporate office phone number is 415-222-8400. Viagogos founder also happened to be one of StubHubs original founders, a serial entrepreneur who had left the company under less-than-ideal terms in 2006. During March and April of 2020, our leadership team and I rapidly restructured multiple parts of StubHub and its operations. From media and technology to finance and real estate, leagues and teams across the globe have matured into far more than just back page entertainment. In January of 2019, activists took a stake in eBay, joined the board, and petitioned it to sell StubHub in order to create more shareholder value. Connecting decision makers to a dynamic network of information, people and ideas, Bloomberg quickly and accurately delivers business and financial information, news and insight around the world. Joo Almeida D'Ea Head of Integration Office. Cons We pride ourselves on being a brand differentiator who engages with StubHub customers in-person to amplify the fan Search open jobs at StubHub in Salt Lake City and find out about the interview experience in Salt Lake City or explore more of the top rated companies in Salt Pro tip: Each number appears to go to a different department. We use cookies to make wikiHow great. To write a letter to CEO, Scott Cutler, address an envelop with StubHub Headquarters, 199 Fremont Street, Floor 4, San Francisco, CA 94105, USA. Our RSS feed includes all eBay news articles published on this website. Sign up for News Alerts to receive occasional emails about eBay corporate announcements. We ourselves chased thousands of sellers who already held these same funds in their own bank accounts (since we remitted cash to sellers very quickly after any ticket sale in the course of normal operations). StubHub is the largest ticket marketplace in the world and enables fans to buy and sell tickets to tens of thousands of events, whenever they want. Find startup jobs, tech news and events. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. This deal reaffirms our commitment to investing in StubHub and helping fuel its momentum. Use of this website signifies your agreement to our, Find out more about the StubHub affiliate programme, User Agreement, Privacy Notice and Cookie Notice. The implications for my own role at StubHub were uncertain. Some market experts predicted that if eBay couldnt boost growth and profitability, activist shareholders would mount a challenge to the company, as Carl Icahn had done years earlier (resulting in the spinoff of PayPal as a separate company). Built Ins expert contributor network publishes thoughtful, solutions-oriented stories written by innovative tech professionals. As the largest ticket marketplace in the U.S., we enable fans to buy and sell tens of thousands of tickets, whenever they want, through our desktop and mobile experiences, including our StubHub and StubHub Music apps for iPhone, iPad, Apple Watch and Android. Our RSS feed includes all eBay news articles published on this website. The acquisition of Ticketbis is StubHubs latest geographic expansion, preceded by the launches in Mexico in May 2016, Germany in September 2015 and the UK in March 2012. Oscar Ferruz Director of Supply, Primary and Operations. WebStubHub corporate office is located in 199 Fremont St Fl 4, San Francisco, California, 94105, United States and has 885 employees. WebNYC Flagship Office - Stubhub. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. As president, I would be asked to help StubHub grow in new areas even as it improved its customer experience and delivered steady profits for eBay. We connect fans with their favorite teams, shows and artists and introduce them to the ones theyll love next. After leaving Joyus, I took several months off to evaluate different opportunities to lead a larger company, hopefully in e-commerce. This was not just bigit was unprecedented. Search through past posts using the search bar at the top of the forum page. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Founder oftheBoardlist, former president ofStubHub, and author ofChoose Possibility: Take Risks and Thrive (Even When You Fail). The below posting was originally published on May 24, Winning Together: 1,100 Sellers Attend eBay OPEN in Las Vegas, eBays Mobile App Wraps in One Time Password, Touch ID and Android Wear Support. StubHub closes offices in San Francisco and Shanghai StubHub Change is still afoot. Enter a name to find & verify an email >>> Rocketreach finds email, phone & social media for 450M+ professionals. She will report to eBay Inc. CEO Devin Wenig and become a member of eBay's executive leadership team. How do I get my tickets back if they didn't sell? Its growth lagged that of rival Amazon, while its profit margins had eroded as well, thanks to rising marketing costs. Ticketbis, founded in 2009, is based in Bilbao and Madrid, Spain and became a market leader in Spain in its first year. Our business partners include more than 130 properties in MLB, NBA, NHL, MLS and NCAA, plus AEG, AXS and Spectra Ticketing & Fan Engagement. As difficult as these changes were, we managed to set up a stable but much smaller base of operations that would allow us to endure the live events industrys indefinite stoppage. I had not expected to preside over a record sale of the company, to be out of a job within two short years or to manage the extreme risk and volatility that unfolded during my tenure, but there it was. Todays news builds on StubHubs history of innovation and strong tradition of firsts, which include forging the first ticket guarantee that covered both buyers and sellers in 2006; launching the industrys first ticketing app on iOS devices in 2010; being the first ticketing company with stadium naming rights in 2013; and now, becoming an international ticketing leader by adding the Ticketbis business to its offerings. If you buy through links on our site, we may earn a commission. StubHub, Inc. Attn: Litigation Department, Re: StubHub Notice of Dispute. Its possible that someone with an identical problem has posted for help before. StubHub will refund your money if an event is cancelled or moved. The only boundary to an incredible experience is access, and this acquisition will enable StubHub to offer more events on a global basis to fans and event-goers around the world, and to help them discover new ways to enrich their lives. The ticket service changed its refunds policy just as the COVID-19 pandemic was picking WebGet in touch with us today! Will His AI Plans Be Any Different? In February of 2020, we sold StubHub for $4 billion. In this regard I was right; but major unforeseen risks would also unfold on my journey. 1412 Broadway, New York, 10018, USA. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. Lots of answers to questions are in our FAQ. We'll do our best to get back to you in the next 24 hours. Ticketbis makes it easy for users to attend events all over the world. [email protected]. He was the winner of the Paul Carroll award for outstanding achievement in creative writing in 2014, and he was a featured reader at the Poetry Foundations Open Door Reading Series in 2015. Overnight, every sports league in the nation postponed its season, and promoters and venues canceled thousands of planned music events. This press release contains forward-looking statements relating to, among other things, the future performance of eBay Inc. and its consolidated subsidiaries. Continuous feedback and collaboration on setting personal goals, allows engineers and all employees to grow their career in the desired direction. Through technology and world-class customer service, StubHub's store simplifies buying, selling and accessing incredible live experiences. We also delayed all nonessential initiatives, in essence creating an entirely new operating model for the company, designed to last as long as necessary. Choose Possibility: Take Risks and Thrive (Even When You Fail). Founded in 1995 in San Jose, Calif., eBay is one of the world's largest and most vibrant marketplaces for discovering great value and unique selection. Collectively, we connect millions of buyers and sellers around the world, empowering people and creating opportunity through Connected Commerce. By signing up, you acknowledge and accept our privacy policy and consent to receiving emails. StubHub will send you an email with instructions on how to claim your refund or credit. Events Parking. Eric holds a BA in English from the University of Illinois at Chicago, and an MEd in secondary education from DePaul University. Ticketbis is an online platform for the sale and purchase of tickets to events worldwide. Joel Santirso Senior Product Manager. The contact number is only for US and Canada. To subscribe, click on the button below and copy the URL into an RSS reader. In 2018 and 2019, eBay faced mounting pressure from shareholders. StubHub gets a lot activity from users on Facebook than it does on Twitter. StubHubs New York City flagship was designed by Gensler and is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. It was highly stressful work for everyone, conducted swiftly under a time crunch, but the entire company came together to help get it done, showing great flexibility, understanding and resiliency, as well as a sense of urgency. 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By using our site, you agree to our. On March 13, precisely one month after our companys sale, Covid-19 dealt the U.S. entertainment industry a body blow. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in March 2020 to the dismay of many customers, the company told The Associated Press.. To provide a deeper support system beyond grants, we lend our A former educator and poet, his work has appeared in Carcinogenic Poetry, Shot Glass Journal, Prairie Margins, and The Rusty Nail. He was thrilled to be buying his old company back fourteen years after hed left it. Instead of StubHub acquiring another player in live entertainment, as I had lobbied for we would be the company acquired. The months that followed were all outwe had to pitch the company to private equity firms and other ticketing companies seeking to acquire us, all while trying to keep employee morale high amid the uncertainty, and executing our operational game plan. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. 2697 Lakeville Rd. She also founded Joyus, the first video commerce marketplace online, was CEO of Polyvore, the leading fashion and lifestyle platform and was previously the Founder & SVP of business development at leading fintech platform Yodlee. Singh Cassidy will be based in StubHubs San Francisco headquarters. You can find more information about risks, uncertainties and other factors that could affect our operating results in our most recent Annual Report on Form10-K and subsequent quarterly reports on Form10-Q, copies of which may be obtained by visiting eBays Investor Relations website at https://investors.ebayinc.com or the SEC's website at www.sec.gov. Check your order confirmation email for This article has been viewed 52,013 times. Most recently, Singh Cassidy founded theBoardlist, a benefit corporation and premium talent marketplace for boards, started in the technology industry. StubHub doesn't operate in Singapore, so you'll have to place an international call to call the US customer service number (which is the only customer service number) and ask for help. Learn more StubHub offers a convenient way to buy and sell tickets, but if you have an issue, figuring out the best way to get a hold of them can be a serious pain. If a crisis like this had hit us earlier, wed have been in better shape to weather it. WebSend us a message. Musk Made a Mess at Twitter. Enjoying This Built In Excerpt? Founded in 2,000 and with presence in over 40 stubhub inc. Alternatively, you can send us an email at Picking up your tickets at one of our Last Minute Service Centres? And after my years-long risk at Joyus, I was ready to jump into leading a successful and well-established consumer service and help it to grow even more. eBay Files Supreme Court Amicus Brief on Internet Sales Tax, eBay and Natural Resources Defense Council Collaborate for Earth Month. Our industry firsts include the introduction of the first ticketing application, the first interactive seat mapping tool and being the first ticketing company with stadium naming rights in 2013. I live in Singapore where the StubHub app is not avail. Field Operations and Last Minute Services. Every order is 100% guaranteed. 199 Fremont Street, Floor 4. How do I contact? The Company offers tickets for live sports, music, and theatre events. While all of this was going on, we were also forced to quickly restructure every part of our internal cost base. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. All Rights Reserved. Terms of the deal are not being disclosed. Our RSS feed includes all eBay news articles published on this website. Include your email address to get a message when this question is answered. 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Looking for More Built In Book Excerpts?My Secret to the Success of Amazon? All information in this press release is as of May 24, 2016, and we do not intend and undertake no duty to update this information. Although I couldnt have predicted the pandemic and its implications for StubHub, and the decisions at the end were excruciating to make, I look back on my time as StubHubs president as a success in terms of my ability to deliver outcomes and have impact. Corporate Phone Number: 1-415-222-8400. WebWelcome to StubHub Support Support Home / About us Browse by Category Buying Selling Account and Settings Event and Venue About StubHub About us Portal Banner Where to I ordered tickets but can't view them online even with the access code. They mention on their website that you should call their normal customer service number to ask about adding an event. To subscribe, click on the button below and copy the URL into an RSS reader. Come join us to plan your next live event experience! During my first months on the job, my team and I worked hard, restructuring parts of the business to improve its efficiency, as well as beginning to invest in new products and services. Offering a superior fan experience at its core, StubHub reinvented the ticket resale market in 2000 and continues to lead it through innovation. UPDATE: eBay has completed the acquisition of Ticketbis, an international ticket marketplace with a current presence in 48 countries. StubHubs New York City flagship was designed byGenslerand is now open every day, Monday Sunday, from 9 a.m. to 9 p.m. Employees in Salt Lake City have rated StubHub with 3.3 out of 5 stars in 61 anonymous Glassdoor reviews. My Secret to the Success of Amazon? Stubhub serves customers worldwide. She is the right leader to lay the foundation for long-term growth and continue StubHubs international expansion while delivering outstanding fan experiences.. The transaction, subject to customary closing conditions, is expected to close in mid-2016. Founded in 1995 in San Jose, Calif., eBay is one of the worlds largest and most vibrant marketplaces for discovering great value and unique selection. The sale price was a record sum for eBay, making the deal a massive professional success for me and my team. Ultimately, the founder and CEO of Viagogo, a highly profitable international ticketing player about a quarter of StubHubs size, agreed to pay more than four billion for StubHub. NYC Flagship Office - Stubhub. Evaluating all of these factors, I agreed to join the company. To subscribe, click on the button below and copy the URL into an RSS reader. StubHub uses technology to enhance and improve peoples live experiences, and the new flagship store serves as an extension of its award winning customer service. If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. Buy Sukhinders Book!Choose Possibility: Take Risks and Thrive (Even When You Fail). Eric Baker Founder. These features are designed to create a better end-to-end customer experience for live event-goers and strengthen StubHubs commitment to connecting fans with inspiring event experiences across the globe. In 2017, eBay enabled $88 billion of gross merchandise volume. This article was co-authored by wikiHow staff writer, Eric McClure. StubHub is an eBay company (NASDAQ: EBAY). Located just two blocks south of Times Square, the flagship store serves as an ideal destination for fans to find the events that are right for them. For more information about the company and its global portfolio of online brands, visit www.ebayinc.com. Contact StubHub customer support at toll-free or legal phone number. Call or write an email to resolve StubHub issues: Refund, Shipping and Delivery, Account. Visit the company website www.stubhub.com or help center for more information. Wed have had a massive public company like eBay behind us, with enormous amounts of cash reserves on which to draw. Ticketbis is one of the first to successfully export the American-born business model to the regions of Southern Europe, Latin America and Asia. WebStubHub's corporate address is: 199 Fremont Street, Floor 4 San Francisco, CA 94105 StubHub's corporate address is: 360 Third Street, Suite 400 San Francisco, CA 94107 Welcome to StubHub Support WebStubHub uses 5 email formats: 1. first_initial [email protected] (88.9%). Check out, All tip submissions are carefully reviewed before being published. San Francisco, CA 94105 USA. In March, the entertainment industry crashed. WebOUR PARTNERS. By my one-year anniversary, my team and I were preparing for the months-long process of selling StubHub. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. Join the list. You possibly can contact StubHub Buyer Help both by StubHub Buyer Service Cellphone or StubHub Buyer Service E-mail. Name to the StubHub Buyer Service Cellphone Quantity 1 866-788-2482 and converse to the StubHub Buyer Care Agent about your points. The StubHub Buyer Service Traces resolves your issues inside couple of minutes by making a cal to stubhub 800 telephone variety of stubhub customer support line. First, we adapted all of our previous policies to our new Covid reality, dealing with thousands of angry customers who wanted their cash back immediately for ticket purchases theyd made on now suspended events. As disappointed as I was that we couldnt make Joyus a large success, I felt optimistic about my prospects, thanks to my overall track record as an effective and resilient executive, entrepreneur, investor and board member. Share Your Design Ideas, New JerseysMurphy Defends $10 Billion Rainy Day Fund as States Economy Slows, What Led to Europes Deadliest Train Crash in a Decade, This Week in Crypto: Ukraine War, Marathon Digital, FTX. hours. Although we did our best to offer reasonable severance packages and other resources, there is no denying the dislocation and pain people experienced. The flagship is located at 1412 Broadway on the corner of Broadway and 39th St in Manhattan. StubHubs business was sizable, posting over one billion in annual revenues on close to five billion in annual ticket sales volume. Stubhub, Inc. operates as an entertainment ticket agency. The below posting was originally published on May 24th, 2016: San Jose, California eBay Inc. (NASDAQ: EBAY) today announced an agreement to acquire Ticketbis, an international ticket marketplace with a presence in 47 countries. The more I learned about StubHub, the more excited I became. Arnaud Collin Global Head of Marketing. Viagogos CEO would want to run the combined company, leaving me out of the top job and unable to realize the bigger ambitions Id had for the company. Depending on who acquired us, I might have the opportunity to lead the company post-sale, or I might not. StubHubs new flagship store features a full service desk for buying and selling tickets, expert customer service representatives to recommend events and assist fans on site, and an in-venue event space for artist meet and greets, autograph signings and speaking engagements. Alternatively, Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. StubHub will refund your money if your event is canceled or they made a mistake, but they wont refund your money otherwise, unfortunately. Built In is the online community for startups and tech companies. Excerpted from Choose Possibility: Take Risks and Thrive (Even When You Fail) by Sukhinder Singh Cassidy. eBay Inc. (NASDAQ: EBAY) is a global commerce leader including the Marketplace, StubHub and Classifieds platforms. WebWe send a demand letter to the StubHub corporate office to start the process of solving your case before you move forward with arbitration. For more information on StubHub, visit StubHub.com or follow @StubHub on Twitter, Facebook and Instagram or YouTube.com/StubHub. Within a seven-day span, StubHub went from handling more than a billion dollars in ticket sales in any given quarter to almost nothing. For More information on partnership opportunities with StubHub, contact [email protected]. Singh Cassidy succeeds Scott Cutler at StubHub, who recently became SVP and head of eBays Americas business unit. form" and let us know how we can help you. WebStubHub uses 5 email formats: 1. first_initial [email protected] (88.9%). Throughout North America, the United Kingdom and Germany, StubHub provides the total end-to-end event going experience. This article was co-authored by wikiHow staff writer. Fax Number: 1 Personally, though, I found it disappointing. As such, I was thrilled when the role of president at the global ticketing marketplace StubHub became available and I got a call to discuss it. Email Address. Being OK With Spectacular Failure. As I saw it, shareholder pressure might even open up new strategic possibilities, like spinning the company out into its own independent public entity. With this new store location, StubHub is creating a more personal relationship with our fans and providing them with an amazing event-going experience in the greatest city in the world.. If youve got an especially unique problem and nobody on the customer service phone line can help you, email might be a good way to get more concrete help. Enjoy! We are thrilled to open our flagship store in the heart of New York City to further serve our fans and inspire them to experience the world through incredible live events, said Glenn Feinberg, Head of Flagship Operations at StubHub. Then came the coconut, an event none of us could have predicted. StubHub is an eBay company (EBAY). If your tickets didn't sell, turn the listing off and the tickets should reappear in your wallet. The store also includes other customer experience enhancements such as a photo booth and ticket kiosks where fans can find upcoming events around New York City and anywhere else around the world. The business owners that power this multibillion dollar industry are changing, and a new era of the business of sports is underway. Stubhub serves customers worldwide. Thanks for your message we aim to get back to you within 24 hours. In 2015, eBay enabled $82 billion of gross merchandise volume. StubHub did end up achieving industry consolidation during my tenure, but not in the way I envisioned. StubHub's US Field Operations team is made up of 80 employees located throughout the country with home offices in New York, Chicago and Los Angeles. Give us a call if you need help with something urgent. WebCall us during our business hours US and Canada 1.866.788.2482 Toll free Everyday: 5:00 AM - 9:00 PM Pacific time Corporate Office Customer Service Mail PO Box 448 12180 S Within nine months of my arrival at StubHub, thats exactly what happened. WebStubhub, Inc. operates as an entertainment ticket agency. wikiHow is where trusted research and expert knowledge come together. Sukhinder is a strong, dynamic leader who has founded and grown online marketplaces throughout her career, said eBay CEO Devin Wenig. For more information about the company and its global portfolio of online brands, visitwww.ebayinc.com.
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