1 is checked that should not be checked. Thanks! January 07, 2019. donut! Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. please help. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?) I dont see any check box under layout properties of Knowledge. Hi All,Im struggling to complete challege 6. Hi I am getting the below error. Originally I didn't have that checkbox checked on Email-to-Case but I have since corrected it and deleted and recreated my Routing name "Cloudy Email Routing". * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Do your routing configurations tie to the correct queues? Some changes are done at Challenge 2. My error message is "Challenge Not yet complete here's what's wrong: We can't find the Cirrus Support Process. Think of this like a Sales Process. where you have opportunity stages associated with the process. Ensure Agents have access to Knowledge when viewing a Case. Do you have "Billing Topics" as a top data category with the 2 sub categories? Yes, routing address: routing name (cloudy Email Routing), Case owner (Basic case organizer), email address (my email address), Verification (Verified).Do I need to change something in the support settings? I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! Could you share some details of what you have? Thanks for the quick reply : still struggling :-( I actually enabled ALL checkboxes in Email-to-Case Settings, but still not working. Click on the category and note the "group unique name" - verify that it is Billing_Topics. This thing is just hosed and I'm only on #2. I am facing issue on challenge 4 as I am not getting fair idea where to start I have created all the queues enabled Email-to-case but I need a starting point as where to start. Did you perform any particular action to get the email available on the console ? Thanks for your advice and help. I have created data categories and Subcategories and have activated.But have issue with the above error. One of my favorite new things this week was taking a shower with my whole block collection. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. The free lemonade offer worked! It was an interesting project, and I wanted to share some lessons learned from . Easy "oopses" to avoid: I hit this error message a few times, even though the entitlement name was visible to me check the console app. Two things try a different merge field for the name. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! If you need more help, leave a comment! Hi there, thank you in advance for your time, very kind of you.I am stuck on Challenge 4 - Routing Case Traffic and the error message I am receiving is:Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall.I have 2 Routing Configurations: Advanced Cases with: 'Routing Priority' of 1, 'Routing Model' of Least Active and 'Units of Capacity' of 2.00 - with a 'Related Queue' of 'Advanced Case Organizer'Basic Cases with 'Routing Priority' of 2, 'Routing Model' of Least Active and 'Units of Capacity' of 1.00 - with a 'Related Queue' of 'Basic Case Organizer'.Also;'Email-to-Case' is enabled and has a Routing Address.I have a 'Service Channel' called 'Stormy Cases' (Case object).I also completed the Trail: 'Omni-Channel for Lightning Experience' but obviously I didn't fully understand it :(Thanks again for your time. Hi All,I am currently stuck at challenge 4. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. If you have renamed the standard console, I would check the API name.. Hi Trailhead Baby, I rename the console service and got the same error, one help. Hi John,Could you please let me know what would be the work capacity for Basic Cases and Advanced cases, i have set it up for 20 each and 100 for overflow configuration, couldn't pass the challenge.. Hello Trailhead Baby! Add to Trailmix. Tonight's challenge involves the creation of two processes. Cloudy Technical Team is correct name wise for both the record type and the process. Wait 24 hours then re-create the process. You also increase the likelihood of achieving First Ascent - meaning you got every step right the first time! Challenge 1: Automate record creation. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. hours of inactivity vs hours of being created. 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This is really a tricky one. thing I could be missing?Thanks in advance! Does this match the requirements? Tweak service Console. It has to be so simple. You signed in with another tab or window. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. I feel I can very confidently now teach people about Service Cloud productivity in Lightning and now also have some practical experience in setting up Omnichannel! I have given Read Access on Knowledge to Cloud Team Technical Support Profile2. Ensure you add a way for agents to customize who is assigned to each role for each case.I have already added the roles Edit | Replace Customer Contact Read OnlyEdit | Replace Support Lead Read/WriteAppreciate your help. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. I got it figured out. nay help is much appreciated. Hi,I have some issues realted to the step 4 (Configure case routing), the error message is : Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. Please guide me on this.Thanks. In the worst conditions, Ursa Major panels produce ~25% of maximum power. Usually, I'd let you figure it out, but this one is odd- {!recipient.name}And - make sure that you have a contact that is associated with the case. I've attempted to use the change case status (quick action) and the status update (mobile & lightning action). Use Lightning Knowledge to create a knowledge base for better customer service. Are you sure it is about that? Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. I'd try again since Trailhead had issues yesterday. If you can not, I'd look around at permissions. I am the Trailhead Baby! I have the Milestones field in the page layout too. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. "I named the process :"Cloud Technical Team" !Not sure what is going on .. (Email to [email protected]). I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. If you're using a new DE and seeing this error, please post to the developer forums and reference error id: EVUFSEOY. No. Check this one out: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5Its a page layout tweak. Hello,I'm stuck on Challenge 4 with the error:"Challenge Not yet complete here's what's wrong:Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall. please verify. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Will you be able to guide me? Ensure you set up the routing for Advanced Cases properly. I'm sure you've done this but is omin-channel enabled? For the issue posted by @Atapper, if anyone else is still confused, all you need to do is to add to the Status field picklist in the Case objects, these values: If any one is facing problem related to ". []Safari Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. (The badge is all click, no code.) I was convinced I was missing something and racked my brains over it. Review the steps to create the 'Cloud Technical Team Support Process'.". Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. Ensure Entitlements are visible on Cases in Lightning. Thanks for getting back to me. Ensure Agents have access to Knowledge when viewing a Case". Finally I have enabled only: Enable email-to-case, Enable html email, Set Case source to Email, Enable On-demand Service (over email: Bounce and unauthorized sender action : discard message). I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. Thanks for the help! on 6th challenge. I've been stuck on this error message for two days! If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! Thanks. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. took me 2 hours to undersand that, and without your comment I could have been there forever!! As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. My brother has started to play with me! If you've been introduced to the world of Salesforce, you might have heard of a little thing called a superbadge. Sometimes it seems that the most frustrating problems have the simplest solutions. I set up the Advanced Cases and Basic Cases Routing Configurations for Omni Channel, and gave advanced cases a routing priority of 1 and the basic cases a priorty of 2. however it seems that whatever is the second priority the challenge cant find. Ensure you group report results correctly. I get the following error "Ensure you set up Email Routing to work without having to install the Email-to-Case agent behind a network firewall." Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Sales at Lychee shadow I have read every message I can find and have double and triple checked everything I can think of. This is my journey- a normal kid by day- a Trailhead explorer by night. But not sure what is causing the macro to not find the email template. Open Support Cases You ma, I might complain about my brother sometimesespecially how he takes up so much of mom's timebut I've decided that he really is a nifty fellow. Hi, I am constantly getting "We can't find the Cloudy Weather reusable email. Ensure you set up the routing for Basic Cases properly." What other fields do you need to add? I have literally tried everything mentioned in this tread I am six hours in and cannot clear this error"We can't find the Case Stages for the Cloud Technical Team Lifecycle. Error: "We can't find the Entitlement Name in the System Administrator Profile. I found it necessary to click "edit" then "save" the profile, even if nothing had been changed within the profile itself before the challenge checker passed. Make sure that the correct date range is selected. Making dinner for Mom! #sellingwithsalescloudspecialistsuperbadge#techinvisible#superbadgeagentFor complete SUPERBADGE solution videos , Dm me on instagram for more details :https:. The macro works without the email button being visible. Ensure Entitlements are visible on Cases in Lightning.' Tonight's challenge involves the creation of two processes. Ensure Agents have access to Knowledge when viewing a Case". You, my amazing reader, get more than tips for a Salesforce Superbadge. Glad you solved the problem! This worked for me. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Part of doing the Service Cloud Specialist superbadge is trying new things, so I am putting up picture of new things that I've tried recently. I hope that you feel inspired. This is my current version name. I was creating 'wrong queue' queue . I have both Email to Case and On Demand Service enabled on the Email to Case page. Anyone studying for their Service Cloud consultant certification. Review the steps to ensure you create the Cirrus Support Process. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Hi Baby, On Challenge 2 - was i wrong to create a new picklist field and call it "Case Stages" and drop it on the Case Information Page Name?
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